Simple pricing that grows with your team.
Join the beta and get six months free. When you're ready, Starter and Pro pick up where the beta leaves off. No migration, no surprises.
Join the Beta
Six months free during beta, in exchange for your feedback.
Join the betaNo credit card required
- Everything in Starter, free for 6 months
- No message limits for the whole beta
- 1 operator seat
Starter
The complete support inbox. One shared queue for every customer message.
Up to 3 seats, flat rate
- Unified inbox: email + live chat
- Dedicated address: you@inbox.supora.io
- Conversation threading
- Auto-categorization of messages
- Canned messages
- Command palette
- Close / reopen lifecycle
- Embeddable live chat widget
- Knowledge center Soon
- Saved & pinned views Soon
- Snooze conversations Soon
- Custom “we're away” message Soon
- Bilingual dashboard: EN / ES Soon
Pro
Everything in Starter, plus your own branding and support analytics.
3 seats included · $10 / extra seat
- Everything in Starter
- 3 seats, then $10 / additional seat
- Custom sending domain Soon
- Widget theming Soon
- Custom widget copy Soon
- Reporting & analytics Soon
- CSAT / service ratings Soon
- SLA alerts & at-risk highlighting Soon
- AI-assisted canned messages Soon
- Customer enrichment Soon
- Task-management integrations Soon
- Escalate to Slack or Discord Soon
The three tiers at a glance
| Join the Beta | Starter | Pro | |
|---|---|---|---|
| Price | Free (limited time) | $19 / month | $29 / month |
| Best for | Early adopters who'll share feedback | Founders & small teams | Teams that want to look professional |
| Seats | 1 operator | Up to 3 (flat) | 3 included, then $10 / seat |
| Messages | Unlimited during beta | Unlimited (fair-use) | Unlimited (fair-use) |
| Sending address | you@inbox.supora.io | you@inbox.supora.io | Your own custom domain* |
| Commitment | Share product feedback | None | None |
*Custom sending domain is coming soon on Pro.
Frequently asked questions
What's the difference between Starter and Pro?
Starter is the full inbox for up to 3 seats. You receive, thread, categorize, and answer customer messages. Pro adds analytics (reporting, CSAT, SLA alerts, AI-assisted replies) and your own branding (themed widget and custom copy, with a custom sending domain coming soon). Pro is also the only plan that scales past 3 seats.
What counts as a seat?
One operator login. Every teammate who answers conversations needs a seat.
How does pricing and seat scaling work?
Starter includes up to 3 seats. When you need a 4th, you move to Pro. Pro is $29/month with 3 seats included, and each seat beyond that is $10/month. So a 5-seat team pays $29 + (2 × $10) = $49/month.
Are there message limits?
Paid plans are unlimited under a fair-use policy. There's a high per-hour ceiling to stop spam floods, but normal support volume never comes close.
Is there a free trial?
Yes. New workspaces get a 14-day free trial, up to 100 messages, before choosing a paid plan. No credit card required to start.
Do I need a credit card to join the beta?
No. The beta is separate from the trial. The only requirement is agreeing to share product feedback while you use it.
What happens when the beta ends?
About two weeks before your 6 months are up, we'll send a reminder. To keep your workspace active, you choose Starter or Pro. Your conversations and history stay intact.
Can I use my own domain and email address?
Not yet. Today every workspace sends from your-company@inbox.supora.io. Pro will soon let you verify your own domain and send from your own address.
Can I switch plans or cancel anytime?
Yes. Upgrade, downgrade, or cancel whenever you like. Changes take effect on your next billing cycle.
What happens to my data if I downgrade or cancel?
Your conversations and history stay intact. If you downgrade from Pro to Starter with more than 3 seats, you'll pick which 3 to keep active before the change applies. The rest are deactivated, not deleted.
Do you offer refunds?
No prorated refunds. You can cancel anytime, but the workspace stays active through the end of the current billing period and then locks to read-only. The unused remainder isn't refunded.
What if my payment fails?
Your workspace keeps working for 7 days while we retry and remind you. Update your card in that window and nothing changes.
How is tax handled?
Our payment provider acts as merchant of record and handles VAT and sales tax automatically at checkout, wherever you are.
Get in while it's free.
The beta is the only way to sign up right now, and it's six months free. Set up in five minutes.